Refund policy
Return & Refund Policy
Thank you for shopping with Rollay Avenue! We handle returns and exchanges with the following dedicated guidelines.
1. 7-Day Return Window
We offer a 7 day return window from the day your package is delivered. To be eligible for a return, your clothing must be unworn, unwashed, and in the exact same condition that you received it, with all original tags attached.
To start a return, you can contact us at support@rollayavenue.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions. Items sent back to us without first requesting a return will not be accepted.
2. Exchanges
The fastest way to ensure you get what you want is to contact us at our support email to start the return, once approved return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to contact us at our support email to start the return, once approved return the item you have, and once the return is accepted, make a separate purchase for the new item.
3. Damaged, Defective, or Wrong Items
If we make a mistake, we will fix it immediately at zero cost to you. Please inspect your order upon arrival and contact us at support@rollayavenue.com within 2 days of delivery if:
- The clothing fabric is ripped, damaged, or defective.
- The print quality is misaligned, peeling, or incorrect.
- You received the wrong size or wrong color shirt by mistake.
To receive a free replacement, please email us within 48 hours of delivery with your order number and clear photos of the damaged item (and the damaged packaging, if applicable). Once verified, we will ship a replacement immediately.
Note: Keeping the original manufacturer tag intact on the garment does not transfer any brand association or liability to the original blank manufacturer
4. Lost Packages
If your tracking information states that your package was delivered but you have not received it, please contact your local USPS branch. Please contact us as well so we can help resolve the situation. We are not responsible for packages stolen or lost after a confirmed delivery.
If your tracking information states that your package was delivered but you have not received it, please contact your local USPS branch. Please contact us as well so we can help resolve the situation. We are not responsible for packages stolen or lost after a confirmed delivery.
5. Return Shipping Costs
- For Defects/Our Mistakes: Rollay Avenue will cover 100% of the return shipping costs and email you a prepaid label.
- For Approved Standard Returns: The customer is responsible for paying their own return shipping costs. Shipping costs are completely non-refundable.
5. Where to Send Returns
All approved returns must be mailed directly to our mailing address:
Rollay Avenue LLC
505 Beachland Blvd
Rollay Avenue LLC
505 Beachland Blvd
Ste 1 PMB2034
Vero Beach, FL 32963-1798 United States
Please do not ship any items back to our local printing partner or our private office. We also ask that you do not ship any items to our mailing location without an approved return authorization number from our support email.